Conflict identification

Course summary

The course is aimed at teachers (pre-school, primary, secondary, vocational, adult, special needs), teacher trainers, career coaches, and heads of education institutions. During this course, participants will gain insight into and have the opportunity to practice multiple conflict management models. They will analyse their role in managing conflict as well as common sources of conflict to successfully resolve conflict situations.

By understanding the effect of communication styles in conflict situations, participants will work on enhancing their communication skills in the workplace, addressing, and managing conflict to ensure they maximise individual and team performance.

The participants will also have the possibility to network and share experiences with other European colleagues.

Target groups

  • teachers (pre-school, primary, secondary, vocational, adult, special needs)
  • teacher trainers, careercoaches and staff in education
  • adult learners

Programme

Day 1

09:00 - 10:30 Presentation of the training institution, trainers and participants; Introduction to the program
10:30 - 10:45 Coffee break
10:45 - 12:15 The triangle of conflict
12:15 - 12:30 Coffee break
12:30 - 14:00 Common sources of conflict
14:00 Free afternoon

09:00 - 10:30 Conflict management models
10:30 - 10:45 Coffee break
10:45 - 12:15 The Thomas-Kilmann Conflict Mode instrument
12:15 - 12:30 Coffee break
12:30 - 14:00 Conflict management strategies
14:00 Free afternoon

09:00 - 10:30 Importance of communication styles
10:30 - 10:45 Coffee break
10:45 - 12:15 Basic behavioural styles and conflict prevention
12:15 - 12:30 Coffee break
12:30 - 14:00 Use of persuasive language to resolve conflict
14:00 Free afternoon

09:00 - 10:30 Evaluating conflicts and determining resolution
10:30 - 10:45 Coffee break
10:45 - 12:15 Viable solutions for resolving problems
12:15 - 12:30 Coffee break
12:30 - 14:00 Conflict resolution tools
14:00 Free afternoon

09:00 - 10:30 Listening skills and open communication
10:30 - 10:45 Coffee break
10:45 - 12:15 Closing and evaluation of the course
12:15 - 12:30 Coffee break
12:30 - 14:00 Active listening techniques; Feedback methods
14:00 Free afternoon

Dates

  • 23.06.2025.-27.06.2025. Planned course
  • 21.07.2025.-25.07.2025. Planned course
  • 22.09.2025.-26.09.2025. Planned course
  • 20.10.2025.-24.10.2025. Planned course
  • 24.11.2025.-28.11.2025. Planned course
  • 15.12.2025.-19.12.2025. Planned course

Course fee

€ 80

/ per person / per day

Course fee includes

  • administration costs
  • organisational costs
  • participation in the programme/course

We provide the following documents

  • Erasmus+ certificate
  • Europass mobility
  • Learning agreement and other necessary documents!

Additional

  • our programmes include study visits to public institutions, business hubs, institutes, and other organisations
  • we can provide accommodation reservation services in hotels in the city centre
  • we can adapt the programme of the course to your needs – or prepare a new course!

Are you interested?

Are you interested in our programme Conflict identification? Fill out the form and we will contact you with details shortly. We are available by phone as well: +385 51 321 336.